We want you to be completely happy with your purchase. As we often create customized items based on your unique specifications of size and metal choice, we do not offer refunds. If you are unsatisfied for any reason, you may exchange your purchase within 15 business days of receipt of goods for an item of equal or greater value than the original item purchased. If any additional payment is required for your replacement item, we will contact you for additional payment info. Personalized, engraved, or other custom orders are non-returnable.
Prior to shipping your return, please contact us. All returns must be in their complete original packaging and be shipped prepaid and insured. We are not responsible for lost items and cannot issue credit for lost items.
Ship returns to:
Shelly Purdy Studio
96 Spadina Avenue, Suite 206
Toronto, Ontario, Canada